Subscription & payment

Subscription plans

• How can I subscribe to MM Max ?
• What is MM Max?
• What benefits do I enjoy when I subscribe to MM Prime?
• Where can I check subscription details and expiration date?
• What if I accidentally created another account and also made a subscription there?
• Do I get to download the data from MacroMicro once I become a paid member?

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Subscription management

• I've subscribed, but can't access the features of the subscription plan. Why is this happening?
• I've subscribed to the monthly plan. How can I switch to the annual subscription plan?

Free trials

• Can I access a free trial of MacroMicro services?
• I'm using the free trial. Why did I receive a payment confirmation email?
• Where can I cancel my subscription to the free trial?
• Can I get a refund if I am charged after my free trial ends?

Cancelation

• How can I cancel my subscription?
• Can I cancel my ongoing subscription and get a partial refund?
• I've selected credit card / PayPal as the payment method. How can I cancel my subscription?

Referral

• What do I get when I refer a friend to subscribe to MacroMicro?

Auto-renewal

• What's the benefit of auto-renewal?
• Can I expect a heads-up before payment is processed upon auto-renewal of my subscription?
• How can I cancel my auto-renewal?

Payment method

• What payment options do you accept?
• Why do the subscription plans show prices in USD, but the actual payment is charged in TWD?
• What if my credit card on file expires or is lost?
• I'm using a credit card / PayPal, but the payment failed. What should I do?
• How can I remove my credit card
• For credit card payment, what if I didn't receive the 3DS one-time password (OTP) via SMS?

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Payment history

• Where can I find my payment history?
• What if I made a payment with my credit card / PayPal, but can't find the payment record in Payment History?

Team plans

• How to use MM Business for team collaboration?
• What do team plans entail?

M-coins

• What are M-coins?
• I'm already a paid member, can I still use my M-coins to redeem free subscription services?
• Can I get a refund by giving back my M-coins?